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Labworks -

Labworks is an award-winning conversation design and prompt engineering studio based in London, UK. They specialize in designing and building conversational AI experiences, leveraging Large Language Models (LLMs) like GPT-3, GPT-3.5, and GPT-4 to create flexible and fluent conversations. The studio has worked with renowned clients, including Unilever, AB InBev, Lloyds, Sage, Rightmove, Danone, The Fox Broadcasting Company, and the UK Government. Labworks is one of the largest publishers of Alexa skills in the world, offering over 80 voice-first experiences across 15 countries.


  1. Conversation Design: Labworks excels in conversation design, crafting conversational AI experiences that feel fluid, flexible, and reliable.
  2. Prompt Engineering: The studio has extensive experience in working with Large Language Models, mitigating hallucinations, and producing reliable and usable responses.
  3. User Research and Journey Mapping: Labworks assists clients in gathering essential information from users to build successful conversational services that align with the organization’s overall offering.
  4. Product Strategy and Vision: They help clients uncover and define the necessary features for their conversational services to ensure success and maximize return on investment.
  5. Knowledge Graph Creation and Management: Labworks tackles one of the most significant challenges in building conversational services, ensuring the system knows what it needs to know and maintaining that information.

Use Cases:

  1. Virtual Assistants: Labworks designs conversational AI virtual assistants for various industries, providing users with personalized support, recommendations, and information.
  2. Customer Support: The studio creates conversational AI experiences to streamline customer support processes, providing instant help and resolving queries efficiently.
  3. User Engagement: Labworks designs interactive and engaging conversational AI experiences that captivate users and keep them coming back for more.
  4. Information Retrieval: Their conversational AI systems assist users in accessing relevant information quickly and accurately.
  5. Task Automation: Labworks creates conversational AI solutions that automate repetitive tasks, saving time and resources for businesses.

Labworks stands as a recognized expert in the field of conversation design, pushing the envelope with cutting-edge technologies and collaborating with academia to explore new possibilities. Their commitment to ethics and standards, as well as their extensive experience in building successful conversational experiences, makes them a valuable partner for organizations seeking to harness the power of AI-powered conversations.